Return Policy:

Our return policy extends for 30 days from the date of purchase. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

All merchandise returned to ThuongDe must be accompanied by all original items in the original packaging. If the original packaging is unavailable, please securely pack your item in a replacement box with proper packaging to ensure its protection. The return address will vary depending on the product but will be provided in the return label.

A receipt or proof of purchase is required to complete your return. Please refrain from sending your purchase back to the manufacturer.

Purchases made during promotional sales are final and cannot be refunded or returned unless there is a manufacturer defect.

Refunds:

Upon receiving and inspecting your returned item, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

Late or Missing Refunds:

If you haven’t received a refund yet, please first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there may be processing time before a refund is posted. If you have completed these steps and still have not received your refund, please contact us at [email protected].

Shipping:

We provide free return shipping.

Return Address: 151 Rimview Dr Beckley, Wv 25801, United States

Support Hours: Mon to Fri (9:00 AM to 5:00 PM)

Contact Information: Email: [email protected] Phone: +1 626-779-3621